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  • 90 Years of MONA

Returns Policy

Customer Satisfaction Guaranteed

We guarantee to refund any item that does not meet with your complete satisfaction. If you are not completely satisfied you can return any item for a full refund of the purchase price. All we ask is that the goods are returned to us within 14 days, and are unworn, if possible in their original packaging and complete with tickets and labels intact and attached.

A free Royal Mail returns label will be included in your parcel. We advise you to obtain and retain a proof of postage for the unlikely event of a lost parcel. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item or deduct up to 25% of the original selling price from the refund amount. If any goods which form part of a bundle offer are returned for a refund, then the remaining items will revert to their normal catalogue price and you will be refunded accordingly.

Please allow 21-28 days for the return to be credited to your account. When we receive the goods we will reimburse you via the payment method used for the original transaction.

Unfortunately we are unable to exchange items, so you will need to return your item for refund and then place a new order with new payment.

If you have any further question please contact our customer care team here.


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CUSTOMER ENQUIRIES: 0344 482 8888 Lines are open Monday to Friday, 9am to 5:30pm. ORDER BY PHONE: 0844 482 2345* Lines are open 7 days a week, 8am to 8pm.*Calls to this number cost 7p per minute plus your company’s access charge.
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All prices including VAT. Delivery cost is £5.99 per order.