Special offers

1. How can I redeem my special offer?

Did you receive a special offer? Whilst completing your purchase go to the page "Your details" and insert the special offer code in the appropriate field and click "Redeem".
Percentage discounts will be deducted from the individual prices of the products in your shopping basket that the offer code is valid for.

2. Can I redeem multiple offer codes at once?

Only one offer code can be used for each order.

3. Why is my offer code not working?

There are multiple reasons why your offer code might not work:

• The minimum spend has not been reached. This spend varies depending on the promotion.
• The offer code is personalised and attached to a customer account.
• The offer code has expired.
• The offer code is not valid for the products in your shopping basket. Individual offer codes may be linked to a specific product or category, which are not in your shopping basket.
• The offer code has already been redeemed.

4. What happens with my offer code if I return certain items?

If you have ordered multiple items, and return some of them, you will receive a refund for the discounted price of the item.
In the event that you redeemed an offer code and return part of your order, your offer code discount will continue to apply to the garments you are keeping.
In the event that you return an entire order, you will be able to reuse the offer code as long as it is still valid. Please be aware that the offer code can only be redeemed once your refund has been processed.